Terms and Conditions for Landscaping Putney
These Terms and Conditions set out the basis on which landscaping services are provided by a UK landscaping service operating under the name Landscaping Putney. By booking any service, requesting a quotation, confirming a schedule, or allowing work to begin, the customer agrees to these terms. These conditions are designed to provide clarity on the booking process, payment arrangements, cancellation rights, liability limits, waste handling, and the legal framework that applies to all work carried out.
In these terms, references to “we,” “us,” and “our” mean the landscaping service provider, while “you” and “your” refer to the customer. These terms apply to all forms of landscaping and related outdoor works, including garden maintenance, soft landscaping, hard landscaping, seasonal clearances, turf installation, planting, pruning, and similar services. They also apply whether the work is arranged as a one-off visit or as part of an ongoing programme.
A quotation, estimate, or proposal is based on the information available at the time it is issued. Any description of the work, pricing, materials, timescales, and access arrangements may be adjusted if the site conditions differ from those described or if further work becomes necessary. Unless stated otherwise in writing, quotations remain valid for a limited period and may be withdrawn or revised before booking confirmation if supplier costs, labour availability, or the scope of works change. All images, drawings, and examples provided during the enquiry stage are illustrative only and do not form a guarantee of exact outcomes.
Booking Process
A booking is only confirmed once we have accepted the order, agreed the scope of the landscaping work, and, where required, received any deposit or initial payment. No contract is formed merely because an enquiry has been made or a quotation has been requested. We may ask for photographs, measurements, site details, access information, and any relevant planning or property restrictions before accepting the job. This helps us assess whether the work is suitable, safe, and capable of being completed to a reasonable standard.
The customer is responsible for ensuring that all information provided during the booking process is accurate and complete. This includes details about boundaries, access routes, underground services, irrigation systems, pets, fragile features, existing structures, and any known hazards. If inaccurate or incomplete information results in delays, extra labour, or additional materials, we may charge for the reasonable extra cost incurred. Where specialist equipment or additional operatives are required, we will normally notify the customer before proceeding.
We may schedule work on the basis of weather conditions, seasonal suitability, material availability, or the sequence of other booked jobs. Any date or time given for attendance is an estimate unless expressly confirmed as fixed. Landscaping work can be affected by rain, frost, high winds, ground conditions, or supplier delays, and we reserve the right to rearrange appointments where necessary for health and safety reasons or to protect the quality of the work.
If the customer needs to postpone a booking, reasonable notice should be given. We will try to accommodate new dates where operationally possible, but changes may depend on staffing and the availability of materials. Repeated rebooking or access failure may result in an admin charge or a requirement to pay a further deposit before work is rearranged. We are not responsible for losses caused by a postponement that is necessary due to unsafe site conditions, severe weather, or circumstances beyond our control.
Any materials selected by the customer must be suitable for the intended use and site conditions. Natural products such as turf, stone, timber, and planting stock can vary in appearance, colour, shape, and size. Small variations are normal and do not amount to a defect. Where we supply materials, we will use reasonable care in sourcing items that meet the agreed specification, but we do not guarantee exact matching unless this has been agreed in writing and is commercially available.
Any request to amend the original work after booking confirmation may lead to a revised quotation. For example, changes to design, quantities, access arrangements, or the addition of extra tasks may affect labour time and waste disposal requirements. We will not be obliged to carry out changed work until the revised scope and any additional cost have been approved. A written or electronic confirmation from the customer is sufficient evidence of approval.
Payments
Unless otherwise agreed, payment terms will be specified on the quotation or invoice. For many landscaping services, a deposit may be required to secure materials and reserve labour. Deposits are normally non-refundable where goods have already been ordered or work preparation has begun, subject to any rights the customer may have under consumer law. Final payment is due on completion of the work unless a different arrangement has been agreed in writing.
We accept payment by methods notified at the time of booking or invoicing. Payment must be made in cleared funds. If payment is overdue, we may suspend further work, withhold delivery of materials where lawful, or charge reasonable recovery costs and interest in accordance with applicable UK legislation. Any bank charges, card fees, or chargeback costs caused by incorrect payment action may be recovered from the customer where permitted by law.
Prices may be stated inclusive or exclusive of VAT, depending on the service arrangement and tax status. Where VAT applies, it will be shown separately unless the quotation expressly states otherwise. Estimates are based on current rates, but if there is a significant delay between quotation and performance, or if supplier costs increase materially, we may need to revise the price before work proceeds, provided the customer is informed promptly.
We may require staged payments for larger landscaping projects, such as an initial deposit, an interim payment for materials, and a final balance on completion. If stage payments are agreed, each stage becomes due once the relevant part of the work has been carried out or the materials for that stage have been ordered. Non-payment of any stage may entitle us to stop work until the outstanding amount is settled.
Cancellations, Deferrals, and Customer Changes
If you wish to cancel a booking, please give notice as soon as possible. The amount recoverable or payable will depend on the timing of the cancellation, whether materials have been purchased, and whether labour has already been allocated. Cancellations made shortly before the agreed start date may result in a cancellation fee to cover lost time and committed costs. Where custom-made, perishable, or specially ordered items are involved, these may not be refundable.
We may cancel or defer work if weather, safety, access, or legal restrictions make it unreasonable or unsafe to continue. In such cases, we will seek to rearrange the service within a reasonable period. If cancellation occurs because the customer has failed to provide access, has not prepared the site as agreed, or has failed to make payment, any wasted attendance or preparatory costs may be charged. We will act reasonably and only charge amounts that reflect actual loss or cost.
If a customer asks to pause or significantly alter a project after materials have been ordered or work has commenced, we may charge for completed work, materials already committed, and any reasonable administrative costs. Any unused custom materials may not be returnable. Where possible, we will discuss practical options to minimise waste and prevent unnecessary expense, but the customer remains responsible for costs already incurred on their behalf.
Liability and Service Standards
We will carry out landscaping services with reasonable care and skill, using appropriate tools, trained personnel, and industry-standard practice. However, the customer acknowledges that landscaping work involves natural materials, ground conditions, and outdoor environments that can change over time. Results may be influenced by weather, soil quality, drainage, root activity, hidden defects, previous works, and maintenance after completion. We do not guarantee living plants, turf, or seeded areas unless a specific guarantee has been given in writing.
To the fullest extent permitted by law, we do not accept liability for indirect or consequential losses, loss of enjoyment, loss of profit, or business interruption arising from the services. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Your statutory rights as a consumer are not affected.
The customer must ensure that the work area is reasonably clear and accessible and that any known underground or concealed services are identified in advance. We are not liable for damage caused by undisclosed services, unstable structures, hidden defects, or pre-existing conditions not visible on reasonable inspection. If the customer requests work to be carried out close to walls, services, drains, fences, or delicate installations, this is done at the customer’s risk unless otherwise agreed in writing.
Where plants, lawns, or landscaped features are supplied and installed, aftercare is important. The customer accepts responsibility for watering, feeding, mowing, pruning, frost protection, pest control, and general maintenance unless an ongoing maintenance contract has been agreed. Failure to maintain installed features may lead to deterioration that is outside our responsibility. Any advice provided is general in nature and does not replace site-specific horticultural or structural assessments.
Site Conditions, Access, and Customer Responsibilities
The customer must provide safe and reasonable access to the site at the agreed time. This includes access for vehicles, tools, machinery, and waste removal where relevant. If access is delayed, restricted, or impossible due to parked vehicles, locked gates, tenant issues, or unavailability of an authorised person, we may charge waiting time or a wasted visit fee. The same applies where the site is not prepared as agreed, for example if overgrown areas, obstructions, or stored items have not been cleared.
The customer is responsible for advising us of any risks to children, pets, neighbours, or visitors that may arise during work. Where necessary, the customer should keep the work area clear and avoid entry until the job is complete or the area is declared safe. We may refuse to continue if conditions are unsafe, and any delay caused by unsafe conduct or non-cooperation may be charged where reasonable. We are not responsible for supervising children or animals on site.
If the customer or a third party asks us to deviate from agreed specifications, we are entitled to refuse any instruction that may compromise safety, legality, workmanship, or the longevity of the landscaping. Any approval given by the customer for altered methods or materials should be confirmed in writing where possible. Verbal changes may be acted upon at our discretion but may still be charged if they create additional cost or time.
Waste Regulations and Environmental Compliance
All waste produced during landscaping work will be handled in accordance with applicable UK waste regulations and environmental duties. This may include green waste, soil, rubble, timber, plastic, packaging, and other removable materials. Where we arrange waste removal, we will do so lawfully and with appropriate handling, transfer, and disposal arrangements. We may use licensed waste carriers or approved disposal routes as required by law.
Unless expressly included in the quotation, waste removal fees may be charged separately. The customer should not assume that waste disposal is included simply because clearance or landscaping work is being performed. If the volume or type of waste differs from what was reasonably anticipated, we may amend the charge to reflect the actual amount. Certain waste streams, including contaminated soil, asbestos-containing materials, chemicals, oils, electrical items, or clinical waste, require specialist handling and are excluded unless specifically agreed.
The customer must disclose any potentially hazardous or regulated material before work begins. We reserve the right to stop work if unexpected hazardous substances are discovered. If the site contains illegal dumping, fly-tipped material, or material that cannot be lawfully handled under the agreed service, additional charges may apply or the work may need to be suspended. We will not knowingly transport or dispose of waste unlawfully, and any request to do so will be refused.
If the customer chooses to retain waste on site for later use or personal disposal, they are responsible for ensuring storage and handling comply with legal requirements. We are not liable for any penalties, claims, or environmental issues arising from waste retained by the customer after handover. Green waste left on site should be managed appropriately to avoid pest attraction, odour, runoff, or obstruction.
Guarantees, Complaints, and Force Majeure
Any guarantee, warranty, or remedial commitment must be expressly stated in writing. In the absence of a written guarantee, no promise is made as to the long-term survival of plants, settlement of surfaces, or resistance to weather-related movement. Natural settlement, minor shrinkage, and seasonal changes are normal in landscaping and do not automatically indicate defective work. If a complaint arises, the customer should notify us within a reasonable time so we can inspect and, if appropriate, consider a remedy.
If any part of the work is found to be defective due to our failure to use reasonable care and skill, our remedy may include re-performance, repair, replacement, or an appropriate price reduction, depending on the circumstances. We will not be responsible for defects caused by misuse, poor maintenance, third-party interference, vandalism, storms, flooding, drought, frost, or other environmental events. Nothing in these terms reduces any rights available under the Consumer Rights Act 2015 or other applicable legislation.
We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, supply shortages, transport disruption, labour disputes, accidents, illness, emergency restrictions, or failures by third-party contractors or suppliers. Where a force majeure event occurs, we may suspend or reschedule work without liability for the delay. If the event continues for an extended period, either party may be entitled to terminate the affected booking on reasonable notice.
The invalidity or unenforceability of any clause will not affect the remainder of these terms, which will continue in full force. No waiver of any right or remedy will be effective unless made in writing, and any delay in enforcing a right does not amount to a waiver. These terms form the entire agreement between the parties in relation to the relevant service, unless varied by written agreement.
These terms may be updated from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will usually apply to that booking unless a later written amendment has been agreed. Customers are encouraged to review the terms whenever they make a new booking or request a revised quotation.
The landscaping service may use subcontractors, specialists, or suppliers to complete all or part of the work. If subcontractors are engaged, they will be expected to meet the same reasonable standards of care and professionalism. However, the contractual responsibility for the service remains subject to these terms and any written variation accepted by both parties. Any assignment of rights by the customer is not permitted without our consent.
Governing Law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or connected with the services, save where consumer law provides otherwise. By proceeding with a booking, the customer confirms acceptance of this legal framework.
